FAQs

What currency are the prices do I see in the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-9 Days. Please allow extra time for your delivery during the holiday season. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business, please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We do not offer any refunds at this time. If you have questions about sizing or any other inquiry please contact us first before placing your order.

Can I cancel my order?
No, please contact us for any issues and we will do our best to assist. Please ensure you review your order before it is placed.

I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email If the given address is wrong we can change the address to the correct one within 24 hours. There are no refunds at this time.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-9 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.